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Booking Policies

Effective Date: June 8, 2026

Deposits: A $25 deposit is required to secure your appointment and goes toward your total. Deposits are non-refundable.


Rescheduling: If you need to reschedule, please do so through your confirmation email at least 3 days before your appointment. When you reschedule on time, your deposit will carry over to your new appointment. Reschedules made within 3 days of your appointment will require a new deposit.


Cancellations: If you need to cancel, please do so through your confirmation email at least 5 days before your appointment. If you cancel for any reason, a new deposit will be required to book again.


No-Shows: If you miss your appointment without notice, you will no longer be able to book future appointments.


Arrival Time: Please arrive on time. I allow a 15-minute grace period, but if you’re running later than that, we may need to reschedule, and a new deposit will be required.

Fixes: If your nails chip or break due to application issues within 5 days, I’ll fix them at no additional cost. Normal wear and tear are covered, but excessive damage isn’t included. Please let me know as soon as possible to arrange a follow-up.

Allergies: If you have any allergies or sensitivities to nail products, please let me know before your appointment. While I take care in selecting products, I cannot guarantee a reaction-free experience and am not responsible for allergic reactions. If you have concerns, it’s best to consult a doctor before booking.

Photos: I may take photos of your nails for promotional purposes on social media and my website. If you’d prefer not to, just let me know during your appointment—no worries at all!

Payment: All balances are due at the end of your appointment. I accept cash, card, Apple Pay, and Cash App.

Reminders: You’ll receive an email confirmation when you book and an SMS reminder 24 hours before your appointment. Please make sure your contact info is up-to-date.

Exceptions: I understand that life happens! Exceptions will be considered for emergencies or regular clients on a case-by-case basis.

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Contact

Have a question or need help booking?

 

This number is text-only, so calls won’t go through—but I’ll get back to you as soon as I can.

Text me at:

+1 (910) 333-6357

Location & Hours

817 Town Center Drive, Suite 120, Studio 36, Wilmington, NC 28405

 

Located inside Sola Salons. If you park in the front (if available), use the entrance closest to H&M.

 

If you park in the back, use the darker blue door all the way to the left, right next to the lighter blue utility door.

Tue - Sat:

10:00am - 6:00pm

Sun & Mon:

Closed

© 2026 BY Nail Therapy with Leah 

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